Fuel Reimbursement Program
Procedural errors at Hyundai's testing operations in Korea led to incorrect fuel consumption ratings for select vehicles. As part of our corrective actions, we are adjusting fuel consumption ratings for approximately 130,000 vehicles and launching a fuel cost reimbursement program for affected customers.
Please visit our Service Department and an advisor would be happy to check your VIN to see if you qualify for reimbursement.
Due to procedural errors at our testing operations in Korea, Hyundai is reducing the fuel consumption ratings for approximately 130,000 vehicles sold between 2010 and 2012. We are taking immediate steps to correct these errors, including relabeling the fuel consumption ratings for vehicles currently in showrooms and compensating all affected vehicle owners.
For the compensation registration, where do I find my car's VIN information?
There are a number of ways to locate your VIN:
- On the driver' side dashboard ? look through your wind shield on the bottom right hand corner when you are facing the car
- On the inside of the driver's door panel
- On your registration
How much is Hyundai's fuel economy being reduced?
On average, for 2013 models this has resulted in a reduction in fuel efficiency by 0.3 L/100km.
Affected vehicles are:
- 2012-2013 Accent
- 2011-2013 Elantra
- 2013 Elantra GT
- 2013 Elantra Coupe
- 2012-2013 Veloster
- 2012-2013 Genesis
- 2012-2013 Tucson
- 2013 Santa Fe
- 2011-2012 Sonata Hybrid
Hyundai's fuel consumption ratings are certified by the U.S. Environmental Protection Agency (EPA), certification which is accepted by Environment Canada for auto imports into Canada. We worked closely with the EPA to make the changes and have agreed to conduct all future testing in the manner EPA has communicated to us and to rectify certain procedural errors found during the test program.
How is compensation calculated?
Compensation is calculated by taking the difference between the old and new combined fuel consumption ratings, multiplied by the average fuel price in the owner's region, and the actual kilometres driven on the vehicle. The reimbursement amount calculations will also include an additional 15% in acknowledgement of the inconvenience this may cause. Prior owners of affected vehicles will be reimbursed using the same formula.
How will compensation be provided?
Customers will receive a pre-paid credit card. Current owners will be able to apply for a new pre-paid credit card at any time for as long as they own the vehicle. Hyundai recommends customers apply for a new card annually or every 20,000 km.